Gold Standard Service
Be your Customers’ first and continued choice
How to lead people to deliver high-quality service… every time.
Our Clients
Join the 3,603+ great leaders who’ve attended our workshops
Your reputation & revenue
are on the line
In the hospitality and service industry, guaranteeing consistent, high-quality customer service and teamwork, especially during peak times or when you aren’t in-house is challenging.
Every customer interaction is an opportunity to build or destroy your reputation & revenue.
Unhappy customers and disengaged team members cost more than just your time, reputation and revenue—they waste your marketing dollars and undermine the health and growth of your company.
Your service and teamwork should grow your reputation, profits, and time—not drain them.
If people are giving you their money right now, they are expecting great service.
What stands in the way of great service and teamwork every time?
❌ Lack of Commitment
Constantly finding new ways to motivate your team to care about service and revenue as much as you do is exhausting
❌ Average Service
You’re failing to stand out and capture more market share with ‘average’ service.
❌ Stress
Keeping everyone happy with rising customer expectations, worker demands and living costs feels like a juggling act where you’re always dropping a ball.
❌Team Dynamics
Getting high-performing teamwork out of people who don’t always work together is tough.
❌Peak Times:
Balancing work, life and preventing burnout during peak times is hard.
❌Limited Time and Money:
The rules of leadership are always changing, and keeping up with best practices to drive teamwork and service is expensive and time-consuming.
If people are giving you their money right now, they are expecting great service.
The pressure is on to find new ways to lead higher quality service and teamwork every time to keep and grow your customers, but time and budget are tight; you need a guaranteed ROI.
You deserve an industry tested playbook with step-by-step easy-to-implement strategies that unite everyone, (every shift, season and/or event), regardless of roles, or experience, even if you aren’t there and especially when it’s busy, to consistently deliver the kind of service and teamwork that drives repeat business, referrals and revenue.
Welcome to
Gold Standard Service
Workshops that actually work to keep and grow your customers, increase your teams’ engagement, and guarantee you ROI.
Yes you can increase the quality and consistency of your service and teamwork while growing a culture where your customers and your team are loyal, raving fans.
GOLD STANDARD SERVICE GIVES YOU THE SYSTEM YOU NEED TO HAVE A CULTURE WHERE
Your team is:
⭐ Self-motivated
⭐ Taking pride and ownership in your customers experience
⭐ Always focused on ensuring your customers return
We are legendary for delivering Disney level training and programs that give you the results and happiness you need and want NOW.
Why trust us?
We connect you with proven tools and strategies from the most incredible international and local world-renowned experts
Helped over 3,600 people, just like you, get the tools they need to grow & accelerate their leadership, culture and service results
Repeatedly Supported By Trusted Organizations: Alberta Chambers of Commerce, Alberta Women’s Entrepreneurs, Travel Alberta & Tourism Calgary
1st Company In The World To Bring Disney Institute For A 3 Day Excellence Summit
Over 20 years result driven strategic event planning & production experience
We don’t just care about helping you accelerate your results; we care about helping you design & create your own certainty so that you and your community get to the other side of this pandemic
#stronger together
Leaders And Organizations Desperately Need And Want Teams Who Are:
Highly Productive
Highly Resilient
Self-Motivated
Safe
Healthy &
Happy
But There’s A Problem…
Motivation and engagement are low
People are confused and tired
We need to achieve more with less
Unprecedented Times = Unprecedented Opportunity
You didn’t come this far to only get this far.
Get the tool kits, strategies, formulas and roadmaps you need to:
build, practice and grow resilience, self-care and EQ
leverage your teams authentic DNA and strengths for easier, faster results
create a culture of happiness through compassion and kindness
align values for a cohesive team
create a shared common purpose with Walt Disney level vision
build organic inclusivity
provide a psychologically safe environment
collaborate and co-create the future
connect and communicate at the highest levels
spark innovation
get ownership versus buy-in from your team towards your common purpose and goals
create your own certainty
unlock your highest performing leadership and teams for easier, faster, stronger more profitable results for all - NOW
What Our Learning Programs and Events Are NOT
They are not boring webinars
They are not three day zoom meetings
They ARE transformative highly engaged and interactive learning experiences that are getting you higher results and us higher ratings than our in-person Disney rated #1 in person events did.
Don’t believe us…come see for yourself.
Invest In You Today (IIYT) Leaderversity Group Accelerator Programs and Excellence Summits Are Live Interactive Virtual Learning Experiences that are transforming leaders and teams performance and happiness RIGHT NOW
What Makes Us Different?
Your HERO moment (Highest Return Opportunity) is our #1 priority.
Active Learning - you will learn, do, collaborate and share leaving with your very own roadmap and key learnings
Your Time Is Honoured - all sessions run in 50 minute increments with 10 minutes to the hour every hour for YOU
Highest Level of Virtual Connection & Learning
How We Help You
Live Virtual
Excellence Summits
Setting aside time to concentrate on growing your leadership, culture and customer service skills is hard. That’s why hundreds of business leaders attend our live summits every year to get expert tools and proven strategies you can immediately start applying to accelerate your business results.
Customized Strategic Training
Create more than buy-in, create ownership, aligned result driven vision, a culture of resilience and your highest performing teams when you join us in L.E.A.P. - The 2021 Leadership Accelerator Program - focused on the leadership results you need and want now.
“Done For You”
Event Production
Want Disney Rated #1 strategic planning, production and results for your next public or private learning, launch, customer or marketing event? Virtual or in person.
Experience world class event production “done for you.”
Experience live how we can help you from the safety of your home or office
Invest In A Confident Future - Invest in YOU…TODAY
You can accelerate your results in uncertain times!
Stop the Covid 19 rollercoaster for you and everyone in your team, block out the noise and start creating your own certainty by leveraging the power of virtual active learning events to co-create the vision required to achieve the results you need now. The #1 strategy we learned working with Disney Institute for over five years, the quality of your vision determines the quality of your results.
Your vision determines your leadership. Your leadership determines your culture. Your vision, leadership and culture, determine your customer experience and results.
Online education has become part of the new normal. The internet is always open and has no borders. Active virtual learning and training events are currently the fastest most economical way you can bring together people to co-create agreed shared vision, foster psychological safety, develop high performing teams and gather answers and actions for any problem or result desired. Do you think this sounds too simple and won’t solve your current challenges? How can vision possibly be the #1 strategy we learned from Disney and are recommending now? Let us prove it to you. Read more here
Clear your schedule and join us at our Leadership Excellence Accelerator Program
Our Brand Promise
Creating Happiness For Leaders*
*We believe everyone is a leader, not title required.
Our “WDL” Vision / Just Cause
We imagineer a world where everyone:
is recognized as a leader
knows the value of their leadership
creates “WDL” Walt Disney Level vision for the impact and results they want to achieve personally and professionally
Our Mission
We are on a mission to disrupt your perception of online learning by giving you the highest level of virtual collaboration, connection, networking and ROI on your time and financial investment because everybody deserves to get the knowledge they need to lead themselves, their loved ones, and their team through change to reach their full potential.
Invest In A Confident Future - Invest in YOU…TODAY
Our Accreditations
Questions?
Please Ask
Call or Text 780.518.1495
